FAQ(Frequently Asked Questions)
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GENERAL QUESTIONS
We offer a variety of tours, including wildlife safaris, cultural tours, hiking and trekking adventures, and beach relaxation packages.
We operate in several countries in East and Southern Africa, including Kenya, Tanzania, South Africa, Botswana, and Namibia.
Our company has been in operation for over 15 years, with experienced staff and guides who have been leading tours for many years.
Our cancellation policy varies depending on the tour and destination, but generally, we require a minimum of 60 days’ notice for a full refund.
We offer both customized and fixed itineraries to suit our clients’ preferences and needs.
Safaris
We offer a range of safari experiences, including wildlife viewing, birdwatching, photography, and cultural safaris.
The best time for a safari in Africa depends on the destination and type of safari, but generally, the dry season (June to October) is best for wildlife viewing.
Our safari tours range from 3 to 14 days, depending on the destination and type of safari.
We use specially designed 4×4 vehicles with experienced drivers and guides to ensure a safe and comfortable safari experience.
Yes, all our safari tours are led by experienced and knowledgeable guides who have extensive knowledge of the local flora, fauna, and culture.
Travel Arrangements
Yes, we can assist with flight bookings and arrangements, as well as offer advice on the best routes and airlines.
Yes, we can assist with obtaining visas and travel documents, including advice on requirements and application procedures.
We offer a range of accommodation options, including lodges, camps, hotels, and guesthouses, to suit different budgets and preferences.
Yes, we provide airport transfers and transportation between destinations, using experienced drivers and vehicles.
Yes, we can accommodate special dietary requests and preferences, including vegetarian, vegan, gluten-free, and other options.
Safety and Security
We have a range of safety measures in place, including experienced guides and drivers, first aid kits, and emergency response plans.
We have a comprehensive emergency response plan in place, including access to medical facilities and evacuation services if needed.
Yes, all our guides and staff are trained in first aid and emergency response, and we have a 24/7 emergency contact number for clients.
Yes, we have a 24/7 emergency contact number for clients, in case of any emergency or concern.
We use secure payment systems and protect client personal information in accordance with our privacy policy.
Activities and Excursions
We offer a range of activities and excursions, including hiking, cultural tours, water sports, and wildlife viewing.
Yes, we can accommodate special interests and requests, including wildlife photography and birdwatching.
Yes, all our activities and excursions are led by experienced guides or local experts who have extensive knowledge of the area.
Yes, we offer optional activities and excursions at an additional cost, including activities like hot air balloon rides, scenic flights, and spa treatments.
Yes, we can recommend local restaurants and cultural experiences, including traditional cuisine and cultural